Billing Terms & Conditions
Last Updated: January 7, 2026
Clicking Health is committed to transparent and honest billing. This page explains how we charge for orders and what you can expect at checkout.
No Subscriptions — One-Time Purchases Only
We do not offer subscription-based purchases.
Every order on Clicking Health is a one-time purchase. You will never be automatically charged for recurring orders unless you explicitly place a new order.
- ✅ One-time purchases only
- ❌ No auto-renewals
- ❌ No recurring charges
- ❌ No hidden memberships
You are always in control of when and what you purchase.
Transparent Pricing — No Surprises
Before you complete any payment, we clearly display:
| Item | Displayed at Checkout |
|---|---|
| Product price | ✅ Yes |
| Quantity | ✅ Yes |
| Shipping cost | ✅ Yes |
| Currency | ✅ Yes |
| Applicable taxes | ✅ Yes |
| Tariffs/duties (international) | ✅ Yes — collected upfront |
| Order total | ✅ Yes |
What you see at checkout is what you pay. We do not add hidden fees after you place your order. For international orders, duties are collected upfront so you won’t face surprise charges at delivery.
Taxes
Clicking Health is a Canadian company. We collect and remit taxes as required by law.
Canadian Customers
| Province/Territory | Tax Applied |
|---|---|
| Alberta | 5% GST |
| British Columbia | 5% GST + 7% PST |
| Manitoba | 5% GST + 7% PST |
| New Brunswick | 15% HST |
| Newfoundland & Labrador | 15% HST |
| Northwest Territories | 5% GST |
| Nova Scotia | 15% HST |
| Nunavut | 5% GST |
| Ontario | 13% HST |
| Prince Edward Island | 15% HST |
| Quebec | 5% GST + 9.975% QST |
| Saskatchewan | 5% GST + 6% PST |
| Yukon | 5% GST |
Tax is calculated based on your shipping address and displayed at checkout before payment.
US & International Customers
For orders shipped outside Canada:
- We do not collect sales tax on international orders
- You may be responsible for import duties, customs fees, and local taxes imposed by your country
- These charges are collected by your local customs authority, not by Clicking Health
See the Tariffs & Import Duties section below for more details.
Tariffs & Import Duties
For international orders (including USA and Mexico):
We collect applicable tariffs and import duties at checkout.
This means:
- ✅ No surprise fees at delivery — You pay everything upfront
- ✅ Duties included in your total — Clearly displayed before payment
- ✅ Smoother customs clearance — We handle the paperwork with Canada Post
- ✅ No brokerage fees — We cover the cost
How It Works
| Step | What Happens |
|---|---|
| At checkout | Estimated duties/tariffs calculated and displayed |
| Payment | You pay product + shipping + duties in one transaction |
| Shipping | We report and remit duties to Canada Post |
| Delivery | Your package arrives with no additional fees to pay |
Important Notes
- Duty amounts are calculated based on your destination country’s current rates
- Rates may vary by product category and order value
- If actual duties differ from the estimate, we absorb any small differences
- For significant discrepancies, we may contact you before shipping
What you see at checkout is what you pay — no hidden customs charges at your door.
Currency
Your order will be displayed and charged in the currency supported for your country.
- Currency is shown clearly throughout the shopping experience
- The currency displayed at checkout is the currency you will be charged
- If your local currency is not supported, PayPal will convert the amount at their current exchange rate
Note: Your bank may apply additional foreign exchange fees. Please check with your financial institution.
When You Are Charged
| Event | Charge |
|---|---|
| Order placed | Full payment charged immediately |
| Order cancelled (within 24 hours) | Full refund issued |
| Order cannot be fulfilled | Full refund issued |
We do not hold authorizations or charge partial amounts. The full order total is charged at the time of purchase.
Invoices & Receipts
After your order is placed, you will receive:
- Order confirmation email — Immediately after purchase
- Shipping confirmation email — When your order ships
These emails serve as your receipt. If you need a formal invoice for business purposes, please contact us at support@clickinghealth.com.
Price Accuracy
We make every effort to ensure product prices are accurate. However, errors may occasionally occur.
If we discover a pricing error:
- We will contact you before shipping
- You may choose to proceed at the correct price or cancel for a full refund
- We reserve the right to cancel orders placed at incorrect prices
Our Commitment to You
| We Promise | Details |
|---|---|
| No hidden fees | All costs shown before payment |
| No surprise charges | One-time purchases only |
| Tax transparency | Taxes clearly displayed |
| Currency clarity | Your currency shown at checkout |
| Duties included | Tariffs collected upfront — no fees at delivery |
Contact Us
If you have questions about billing, charges, or your order total:
Email: support@clickinghealth.com
Subject line: Billing Inquiry – Order #[Your Order Number]
We respond to all inquiries within 1–2 business days.
Policy Updates
We may update these Billing Terms & Conditions from time to time. Changes will be posted on this page with an updated revision date.
