Terms of Service

Last Updated: January 7, 2026

Welcome to Clicking Health. These Terms of Service (“Terms”) govern your use of the clickinghealth.com website (“Site”) and your purchase of products from us. By accessing our Site or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our Site.

1. Acceptance of Terms

By accessing, browsing, or using this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and our:

If you do not agree to these Terms, please do not use this Site or purchase products from us.

2. About Us

Clicking Health is a Canadian e-commerce company selling health and wellness products, including vitamins, supplements, personal care items, and over-the-counter medications.

Business Location: Richmond BC Canada

We ship products internationally via Canada Post.

3. Eligibility

To use this Site and make purchases, you must:

Be at least 18 years of age (or the age of majority in your jurisdiction)
Have the legal capacity to enter into a binding agreement
Provide accurate and complete information

By placing an order, you represent that you meet these requirements.

4. Account Registration

You may create an account to make purchases and track orders. When creating an account, you agree to:

Provide accurate, current, and complete information
Maintain and update your information as needed
Keep your password confidential and secure
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Products and Pricing

Product Information

We strive to display accurate product descriptions, images, and pricing. However:

Product images are for illustration purposes and may vary slightly from actual products
We do not guarantee that product descriptions are error-free
Product availability is subject to change without notice

Pricing

All prices are displayed in the currency applicable to your location
Prices are subject to change without notice
We reserve the right to correct pricing errors

If we discover a pricing error after you place an order, we will contact you before shipping. You may choose to proceed at the correct price or cancel for a full refund.

Availability

Products are subject to availability
We reserve the right to limit quantities
We may discontinue products at any time

6. Orders and Payment

Placing Orders

By placing an order, you are making an offer to purchase products. All orders are subject to acceptance by us. We may refuse or cancel any order for any reason, including:

Product unavailability
Pricing or product description errors
Suspected fraud
Shipping restrictions

Payment

All orders require full payment at the time of purchase
We accept payments through PayPal, including credit cards, debit cards, Google Pay, and Apple Pay
All orders are one-time purchases — we do not offer subscriptions or recurring charges
Payment processing is handled securely by PayPal

See our Payment Methods page for more details.

Order Confirmation

An order confirmation email does not constitute acceptance of your order. Acceptance occurs when we ship your order and send a shipping confirmation email.

Order Cancellation

You may cancel your order within 24 hours of placing it. After 24 hours, orders that have entered processing or shipped cannot be cancelled.

7. Shipping and Delivery

We ship via Canada Post to destinations worldwide
Shipping times vary by destination
Tracking information is provided for all orders
Duties and import taxes are collected at checkout for international orders — no surprise fees at delivery

See our Shipping Policy for complete details.

8. Returns and Refunds

We only accept returns for defective products
Returns must be requested within 15 days of delivery
All orders are final for non-defective products

See our Return Policy for complete details.

9. Health Disclaimer

We are not healthcare providers.

The products sold on this Site are not intended to diagnose, treat, cure, or prevent any disease. Product information is provided for informational purposes only.

Important:

Consult a healthcare professional before using any health products, especially if you are pregnant, nursing, taking medications, or have a medical condition
Do not use our products as a substitute for professional medical advice, diagnosis, or treatment
Individual results may vary
We are not responsible for any adverse reactions or health outcomes

If you experience any adverse reactions, discontinue use and consult a healthcare professional immediately.

10. Intellectual Property

Our Content

All content on this Site, including text, graphics, logos, images, product descriptions, and software, is the property of Clicking Health or our licensors and is protected by Canadian and international copyright, trademark, and intellectual property laws.

You may not:

Copy, reproduce, or distribute our content without permission
Use our trademarks, logos, or branding without written consent
Modify, create derivative works from, or reverse engineer any part of our Site

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use this Site for personal, non-commercial purposes. This license does not include the right to:

Resell or commercially use the Site or its contents
Collect or use product listings, descriptions, or prices for commercial purposes
Make derivative uses of the Site or its contents
Download or copy account information for another’s benefit
Use data mining, robots, or similar data gathering tools

11. User Conduct

When using our Site, you agree NOT to:

Violate any applicable laws or regulations
Infringe on the rights of others
Submit false or misleading information
Upload viruses, malware, or harmful code
Attempt to gain unauthorized access to our systems
Interfere with the proper functioning of the Site
Use the Site for fraudulent purposes
Harass, threaten, or harm others
Engage in any activity that could damage our reputation

We reserve the right to terminate access for users who violate these rules.

12. Third-Party Links

Our Site may contain links to third-party websites. These links are provided for your convenience only.

We do not control or endorse third-party websites
We are not responsible for their content, privacy practices, or terms
Your use of third-party websites is at your own risk

13. Disclaimer of Warranties

THIS SITE AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or completeness of content
Uninterrupted or error-free operation

We do not warrant that:

The Site will meet your requirements
The Site will be available at all times
Results from using the Site will be accurate or reliable
Any errors will be corrected

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLICKING HEALTH AND ITS OWNERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or goodwill
Personal injury or property damage
Any damages arising from your use of the Site or products
Any damages exceeding the amount you paid for the product in question

Some jurisdictions do not allow limitations on certain damages, so some of the above limitations may not apply to you.

15. Indemnification

You agree to indemnify, defend, and hold harmless Clicking Health, its owners, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

Your use of the Site
Your violation of these Terms
Your violation of any third-party rights
Any content you submit to the Site

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

17. Dispute Resolution

Informal Resolution

Before initiating any legal action, you agree to contact us and attempt to resolve any dispute informally for at least 30 days.

Jurisdiction

Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts located in British Columbia, Canada.

Class Action Waiver

To the extent permitted by law, you agree to resolve disputes on an individual basis and waive the right to participate in class actions or class-wide arbitration.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return Policy, and Billing Terms, constitute the entire agreement between you and Clicking Health regarding your use of the Site and purchase of products.

20. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site.

Your continued use of the Site after changes are posted constitutes your acceptance of the modified Terms.

We encourage you to review these Terms periodically.

21. Contact Us

If you have questions about these Terms, please contact us:

Email: support@clickinghealth.com

Mailing Address:10 -11171 Horseshoe Way, Richmond, BC V7A 4S5

22. Acknowledgement

By using this Site or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Thank you for shopping with Clicking Health.