Last Updated: January 7, 2026
Clicking Health (“we,” “us,” or “our”) operates the website clickinghealth.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.
By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide
When you make a purchase or create an account, we collect:
- Contact information: Name, email address, phone number
- Shipping information: Delivery address
- Billing information: Billing address, payment card details (processed securely by our payment provider)
- Account information: Username, password, order history
- Communications: Messages you send us via email or contact forms
Information Collected Automatically
When you browse our website, we automatically collect:
- Device information: IP address, browser type, operating system
- Usage information: Pages visited, time spent on site, referring website
- Location information: General geographic location based on IP address
- Cookies and similar technologies: See Section 6 for details
2. How We Use Your Information
We use your personal information to:
- Process orders: Fulfill purchases, process payments, arrange shipping
- Communicate with you: Send order confirmations, shipping updates, and respond to inquiries
- Improve our services: Analyze website usage, enhance user experience
- Marketing: Send promotional emails (only with your consent; you can opt out anytime)
- Prevent fraud: Detect and prevent fraudulent transactions
- Legal compliance: Meet our legal and regulatory obligations
3. How We Share Your Information
We do not sell your personal information. We share your information only with:
Service Providers
- Payment processors: PayPal, Stripe, or other payment providers to process transactions securely
- Shipping carriers: Canada Post, UPS, FedEx, or other carriers to deliver your orders
- Email services: To send order confirmations and marketing communications
- Website hosting: To operate and maintain our website
- Analytics providers: To understand website usage (e.g., Google Analytics)
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, safety, or property.
Business Transfers
If Clicking Health is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
Account information: Retained while your account is active and for 7 years after closure for legal and tax purposes.
Order information: Retained for 7 years for legal and tax compliance.
Marketing preferences: Until you opt out.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure payment processing (we do not store full credit card numbers)
- Access controls limiting who can view personal information
- Regular security assessments
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website.
Cookies We Use
| Type | Purpose | Duration |
|---|---|---|
| Essential | Enable core functionality (shopping cart, checkout) | Session |
| Functional | Remember your preferences (language, currency) | 1 year |
| Analytics | Understand how visitors use our site | Up to 2 years |
| Marketing | Deliver relevant advertisements | Up to 1 year |
Managing Cookies
You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.
Google Analytics
We use Google Analytics to analyze website traffic. Google may use cookies to collect information about your use of our website. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
7. Your Privacy Rights
For All Customers
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Withdraw consent for marketing communications at any time
- Request deletion of your personal information (subject to legal requirements)
For Canadian Residents (PIPEDA)
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access your personal information held by us
- Challenge the accuracy and completeness of your information
- Withdraw consent (subject to legal or contractual restrictions)
For European Residents (GDPR)
If you are in the European Economic Area, you also have the right to:
- Data portability: Receive your data in a structured, machine-readable format
- Erasure: Request deletion of your personal information (“right to be forgotten”)
- Restrict processing: Limit how we use your data
- Object: Object to processing based on legitimate interests
- Lodge a complaint: File a complaint with your local data protection authority
Legal basis for processing: We process your data based on:
- Contract performance (to fulfill orders)
- Consent (for marketing)
- Legitimate interests (to improve our services and prevent fraud)
8. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence, including Canada, where our servers are located. These countries may have different data protection laws.
For transfers from the European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses.
9. Children’s Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the “Last Updated” date.
We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Clicking Health
Email: privacy@clickinghealth.com
Mailing Address: 10 -11171 Horseshoe Way, Richmond BC, Canada
For access requests or complaints, we will respond within 30 days.
13. Consent
By using our website, you consent to the collection and use of your information as described in this Privacy Policy.
If you do not agree with this policy, please do not use our website.
