Last Updated: February 9, 2026
Clicking Health ships health and wellness products from Canada to customers worldwide using Canada Post. Please review our shipping policy below.
Order Processing Time
| Processing Time | Details |
|---|---|
| Standard | 1–5 business days |
| Typical | Most orders ship within 3 business days |
Business days: Monday to Friday, excluding Canadian statutory holidays.
Orders placed after 10:00 AM PST may be processed the next business day.
You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Costs — Canada
Flat rate shipping based on destination province/territory:
| Province / Territory | Shipping Cost (USD) |
|---|---|
| British Columbia | $11.54 |
| Alberta | $13.08 |
| Saskatchewan & Manitoba | $15.38 |
| Yukon & Northwest Territories | $16.15 |
| Ontario | $17.69 |
| Quebec | $19.23 |
| Atlantic (NB, NS, PE) | $20.77 |
| Newfoundland & Labrador | $23.08 |
| Nunavut | $26.92 |
Shipping Costs — International
Flat rate shipping to international destinations:
| Country | Shipping Cost (USD) |
|---|---|
| United States | $15.00 |
| United Kingdom | $26.92 |
| Hong Kong | $30.77 |
| Singapore | $30.77 |
| Australia | $34.62 |
| New Zealand | $34.62 |
| South Korea | $30.77 |
| Japan | $30.77 |
Note: All prices are in US Dollars (USD). Shipping costs are displayed at checkout before you complete your purchase.
Shipping Times by Destination
All shipping times are estimates from the date of shipment and may vary due to customs processing, local postal services, or unforeseen delays.
| Destination | Estimated Delivery Time |
|---|---|
| Canada | 3–7 business days |
| United States | 5–10 business days |
| United Kingdom | 10–15 business days |
| Hong Kong / Singapore | 15–25 business days |
| Australia / New Zealand | 15–25 business days |
| South Korea / Japan | 15–25 business days |
Note: Remote areas may experience longer delivery times.
Customs, Duties, and Taxes
For international orders (including USA):
- You are responsible for all customs duties, import taxes, and brokerage fees charged by your country.
- These fees are not included in your order total and are collected by your local customs authority upon delivery.
- Clicking Health has no control over these charges and cannot predict their amount.
- Please check with your local customs office for more information before ordering.
We are not responsible for delays caused by customs processing.
Order Tracking
Once your order ships, you will receive an email with:
- Canada Post tracking number
- Link to track your package
You can track your order at Canada Post Track.
Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.
Lost or Damaged Packages
If your package is lost, damaged, or arrives with missing items, please contact us within 30 days of the expected delivery date.
To file a claim:
- Contact us at support@clickinghealth.com with your order number and description of the issue.
- Provide photos of any damage to the package or products (if applicable).
- Cooperate with the investigation — Canada Post requires verification before processing claims. You must work with us to answer any questions from Canada Post so they can verify your claim.
We will work with Canada Post on your behalf to resolve the issue as quickly as possible. Resolution may include a replacement or refund, depending on the outcome of the claim investigation.
Please note: Claims cannot be processed without your cooperation in the Canada Post verification process.
Undeliverable Packages
Packages may be returned to us if:
- The shipping address is incorrect or incomplete
- The package is unclaimed or refused
- Delivery attempts are unsuccessful
If your package is returned to us, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.
Please ensure your shipping address is accurate and complete at checkout.
P.O. Boxes
We ship to P.O. Boxes within Canada and the United States via Canada Post.
Shipping Restrictions
Certain products may be restricted for international shipping due to local regulations. If your order contains restricted items, we will contact you before shipping.
Some health products, supplements, or medications may not be permitted for import in your country. Please verify that the products you are ordering can be legally imported before placing your order.
Holiday Shipping
During peak seasons (November–December), please expect longer processing and delivery times due to high order volumes and carrier delays.
We recommend placing orders early to ensure timely delivery.
Contact Us
If you have questions about your shipment or this policy, please contact us:
Email: support@clickinghealth.com
Subject line: Shipping Inquiry – Order #[Your Order Number]
We respond to all inquiries within 1–2 business days.
Policy Updates
We may update this Shipping Policy from time to time. Changes will be posted on this page with an updated revision date.
