Return & Refund Policy
Last Updated: January 7, 2026
Thank you for shopping at Clicking Health. Please read our return and refund policy carefully before making a purchase.
Order Cancellation
You may cancel your order within 24 hours of placing it.
To cancel an order:
- Email us at support@clickinghealth.com
- Include your order number and “Cancellation Request” in the subject line
- We will confirm your cancellation via email
After 24 hours: Orders that have entered processing or shipped cannot be cancelled.
If your order has already shipped, please refer to our Returns section below.
Returns
We only accept returns for defective products.
Due to health and safety regulations, we cannot accept returns of opened products, products that have been used, or products returned for reasons other than defects.
Eligibility for Return
To be eligible for a return, your item must be:
- Defective (damaged, broken, or not functioning as intended)
- Reported within 15 days of package delivery
- In original packaging (if possible)
What Is NOT Eligible for Return
- Products that are not defective
- Products you no longer want or ordered by mistake
- Products opened or used (unless defective)
- Products returned after 15 days of delivery
- Products damaged due to misuse or improper storage
How to Request a Return
If you received a defective product:
- Contact us within 15 days of delivery at support@clickinghealth.com
- Include the following information:
- Order number
- Product name
- Description of the defect
- Photos showing the defect
- Wait for approval — We will review your request and respond within 2–3 business days
- Ship the item — If approved, we will provide return instructions
Do not ship returns without prior authorization. Unauthorized returns will not be processed.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed within 5–7 business days
- The refund will be issued to your original payment method
- Depending on your bank or credit card company, it may take additional time for the refund to appear on your statement
Refund amount:
- Defective products: Full product price refunded
- Original shipping costs: Refunded if the entire order was defective
- Return shipping costs: We will provide a prepaid return label or reimburse reasonable return shipping costs for verified defective items
Exchanges
We do not offer direct exchanges. If you received a defective product and would like a replacement:
- Request a return (see above)
- Once your refund is processed, place a new order
Warranty & Performance Issues
Clicking Health is a retailer, not a manufacturer.
We do not manufacture the products we sell. For the following issues, please contact the product manufacturer directly:
- Performance issues — Product does not meet your expectations
- Warranty claims — Product fails after the 15-day return window
- General product complaints — Taste, smell, effectiveness, or other preferences
Manufacturer contact information is typically found on the product packaging or the manufacturer’s website.
We are happy to assist you in locating manufacturer contact information upon request.
Damaged or Incorrect Orders
Damaged in Shipping
If your order arrived damaged due to shipping:
- Contact us within 15 days of delivery
- Provide photos of the damaged package and products
- We will file a claim with Canada Post and arrange a replacement or refund
See our Shipping Policy for more details on lost or damaged packages.
Incorrect Items
If you received the wrong item:
- Contact us within 15 days of delivery
- We will provide a prepaid return label
- A replacement or refund will be issued once we receive the incorrect item
Non-Returnable Items
The following items cannot be returned under any circumstances:
- Gift cards
- Clearance or final sale items (marked as non-returnable at checkout)
- Products prohibited from return by law or health regulations
Contact Us
For return requests or questions about this policy:
Email: support@clickinghealth.com
Subject line: Return Request – Order #[Your Order Number]
We respond to all inquiries within 1–2 business days.
Summary
| Situation | What to Do |
|---|---|
| Cancel order | Within 24 hours — email us |
| Defective product | Within 15 days — contact us with photos |
| Damaged in shipping | Within 15 days — contact us with photos |
| Wrong item received | Within 15 days — contact us |
| Changed your mind | Not eligible for return |
| Warranty/performance issue | Contact the manufacturer |
Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page with an updated revision date.
