Where Is My Order?
We know how exciting it is to receive your order! This page will help you track your package, understand order statuses, and find answers to common shipping questions.
Track Your Order
Once your order has shipped, you will receive an email with your tracking number. You can track your package directly through Canada Post:
Track your package on Canada Post
Simply enter your tracking number from your shipping confirmation email to see the latest status of your delivery.
Order Status Guide
| Status | What It Means |
|---|---|
| Order Confirmed | We have received your order and payment has been verified. |
| Processing | Your order is being prepared and packed for shipment. |
| Shipped | Your package has been handed off to Canada Post. You will receive a tracking number by email. |
| In Transit | Your package is on its way and moving through the postal network. |
| Out for Delivery | Your package is with your local carrier and will be delivered today. |
| Delivered | Your package has been delivered to the address on file. |
Estimated Delivery Times
All orders are processed within 1–5 business days (most orders ship within 3 business days). Delivery times vary by destination:
| Destination | Processing Time | Shipping Time | Total Estimated Time |
|---|---|---|---|
| Canada | 1–5 business days | 3–7 business days | 4–12 business days |
| United States | 1–5 business days | 5–10 business days | 6–15 business days |
| United Kingdom | 1–5 business days | 10–15 business days | 11–20 business days |
| Hong Kong / Singapore | 1–5 business days | 15–25 business days | 16–30 business days |
| Australia / New Zealand | 1–5 business days | 15–25 business days | 16–30 business days |
| South Korea / Japan | 1–5 business days | 15–25 business days | 16–30 business days |
Business days are Monday through Friday, excluding statutory holidays. Delivery times are estimates and may vary due to customs processing or carrier delays.
Common Questions
I haven’t received a shipping confirmation email
Shipping confirmation emails are sent once your order has been handed off to Canada Post. Please allow 1–5 business days for processing. If you still haven’t received an email after 5 business days, please check your spam or junk folder. If it’s not there, contact us and we’ll look into it.
My tracking number isn’t updating
Tracking information can take 24–48 hours to update after your package is shipped. For international shipments, there may be gaps in tracking updates while the package is in transit between countries. If your tracking hasn’t updated in more than 7 business days, please contact us.
My order says delivered, but I don’t have it
If your tracking shows “Delivered” but you haven’t received your package, please try the following:
- Check around your delivery area (porch, mailbox, side door, with a neighbour)
- Wait 24 hours, as packages are sometimes marked delivered before the final drop-off
- Contact Canada Post directly with your tracking number
- If you still cannot locate your package after 48 hours, please contact us
My order is taking longer than expected
Delays can occasionally occur due to high volume at the carrier, customs processing for international shipments, or weather events. If your order has exceeded the estimated delivery time listed above, please contact us and we will investigate.
Didn’t Receive Your Order?
If your order has not arrived within the estimated delivery window, please contact our support team. We will work with Canada Post to locate your package and ensure you receive your order or a suitable resolution.
Received a Damaged Package?
If your order arrives damaged, please take photos of the packaging and the damaged item(s) and contact us within 7 days of delivery. We will arrange a replacement or refund as quickly as possible.
Contact Us
If you have any questions about your order, our support team is here to help.
Email: support@clickinghealth.com
Response time: 1–2 business days
Quick Links
Last Updated: April 15, 2026
