Where Is My Order?
Need to track your order or have questions about delivery? Find answers below.
Track Your Order
Once your order ships, you will receive a shipping confirmation email containing:
- Your Canada Post tracking number
- A direct link to track your package
Track your package here: Canada Post Track
Order Status Guide
| Status | What It Means |
|---|---|
| Order Confirmed | We received your order and payment |
| Processing | Your order is being prepared for shipment |
| Shipped | Your order is on its way — check your email for tracking |
| In Transit | Your package is moving through the postal network |
| Out for Delivery | Your package will arrive today |
| Delivered | Your package has been delivered |
Estimated Delivery Times
| Destination | Processing | Shipping | Total |
|---|---|---|---|
| Canada | 1–5 business days | 3–7 business days | 4–12 business days |
| United States | 1–5 business days | 5–10 business days | 6–15 business days |
| Mexico | 1–5 business days | 10–20 business days | 11–25 business days |
| International | 1–5 business days | 15–30 business days | 16–35 business days |
Most orders are processed within 3 business days.
Common Questions
I haven’t received a shipping confirmation email
- Check your spam/junk folder — Sometimes emails end up there
- Wait 1–5 business days — Orders are processed within this timeframe
- Still nothing? Contact us at support@clickinghealth.com with your order number
My tracking isn’t updating
- Allow 24–48 hours — Tracking information can take time to update after shipment
- In transit delays — Packages may not scan at every checkpoint
- International orders — Tracking updates may be limited once the package leaves Canada
My package says “Delivered” but I don’t have it
- Check around your property — Porches, side doors, mailboxes, with neighbors
- Check with household members — Someone else may have received it
- Wait 24 hours — Sometimes packages are marked delivered early
- Contact us — If still missing after 24 hours, email us to file a claim
My order is taking longer than expected
Delays can happen due to:
- High order volumes (especially during holidays)
- Weather or transportation disruptions
- Customs processing (international orders)
- Remote delivery locations
If your order exceeds the estimated delivery time by more than 5 business days, please contact us.
Didn’t Receive Your Order?
If your package is lost or significantly delayed:
- Contact us at support@clickinghealth.com
- Include:
- Your order number
- Tracking number (if available)
- Description of the issue
- We’ll investigate — We will work with Canada Post to locate your package or file a claim
We will arrange a replacement or refund once the claim is verified.
Received a Damaged Package?
- Take photos of the damaged package and contents
- Contact us within 15 days of delivery
- Keep all packaging — Canada Post may require it for the claim
We will work with Canada Post to resolve the issue.
Contact Us
Email: support@clickinghealth.com
Subject line: Order Inquiry – Order #[Your Order Number]
Response time: 1–2 business days
